Privacy Policy

Who We Are

Ro and Jo ( was created in 2017 by Rosannah and Joseph Penner. Located in Bancroft, Ontario, each bag is hand painted, screen printed and includes genuine leather accents. Each item is unique! Ro and Jo collects information from you under the following two circumstances:

  • Information Collected Automatically – Some information is collected from you automatically when you view Ro and Jo pages. This may include your Internet Protocol (IP) address assigned by your Internet Service Provider, domain name and the type of browser and operating system you used.
  • Information Voluntarily Submitted – Additional information may be collected from you if you opt-in or voluntarily provide it in order to fulfill a request for online services.

While you visit our web store, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. A cookie is a string of information that a website stores on a visitor’s computer or mobile phone when a user browses a website such as Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, with the drawback that certain features of this website may not function properly without the aid of cookies.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them. For more information on our policies for comments and reviews please see our Terms and Conditions page.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. Information is only collected when purchases are made. We only have access to/collect information that you voluntarily give us store orders or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding your purchase, fufill your request, or for the reason you contacted us. However, we may disclose your personal information is we are required by law to do so or if you violate our Terms of Service. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.



Our store is hosted by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application on a secure server.



Payment through our online store is processed with Square. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your province or state of residence.


Changes to this Privacy Policy

Ro and Jo may amend this policy from time to time. Ro and Jo will prominently display on this website any substantial change in the way we use your personal information.


If you have any comments regarding this privacy policy, you may email us at